Classic Grills Limited Warranty & Return Policy
Classic Grills warrants all grills to be free of defects in material and workmanship for a period of one year from the date of purchase. Warranty is non-transferable and proof of purchase is required. Classic Grills is not responsible for the removal or installation of the replacement grill. Any damage caused by mishandling, improper installation or any other events outside the control of Classic Grills will not be covered.
Classic Grills shall not be liable for any incidental or consequential damages including, without limitation, indirect and special damages resulting from defects in our products.
No customer, distributor, sales person, dealer or other entity has the authority to alter this warranty either orally or in writing.
All of our bronze products are hand rubbed to simulate aged bronze. Finishes will darken and change color based on their environment. This is not considered a defect; it is considered part of the natural beauty of bronze. When bronze is exposed to air, it will turn brown, over an extended period of time it will turn black. When bronze is exposed to damp weather it will soon turn a shade of green. This discoloration process is called patina and is part of the natural beauty of bronze.
Sand-casting bronze creates more than usual distressing of the metal surface. This is an integral part of our products handmade look.
We apply a hand rubbed patina. The color of the grills will vary due to temperature, humidity, time in the patina bath and hand rubbing. We strive to match finishes in a given order. Parts ordered at a later date may not match the original finish.
Damper assemblies are screwed to the back of the supply register faceplates. This type of installation may cost more, but it allows for future cleaning, repairing or re-finishing of the register. Several of the supply registers have an adjustment wheel that appears hard to access. The use of a pencil eraser or a small screwdriver will make the adjustment very simple.
All orders are carefully packaged and inspected prior to shipping. Classic Grills will pay for all charges associated with errors in packaging and shipping. All mistakes including short orders must be reported within five working days of delivery.
We strive to match finished in a given order. Parts ordered at a later date may not match the original finish. In time, they should age to match the original finish.
All returned products, regardless of the reason require an RGA (Return Goods Authorization) number assigned by Classic Grills. All returns must be sent prepaid. COD Shipments as well as those without an RGA number on the box will be returned to sender.
Products un-opened and in the original packaging are returnable up to 30 days from the date of the invoice.
After inspection by our office, all returns will be credited at the net value on the invoice less a 25% restocking fee. Defective goods will either be repaired or replaced within a reasonable period of time. Defective goods must be accompanied with the RGA form and the RGA form and the RGA number must be written on the outside of the box. Shipping must be prepaid. All COD orders will be refused.
Orders may be cancelled prior to shipping. If the order has been shipped, the above return policy will apply.
For defective products you may request return shipping label from us. If you choose to use your own shipping company, we will reimburse you only for the cost of UPS Ground.
Custom orders are non-returnable.
Classic Grills | 247 Venture Street, Suite 100 San Marcos, CA 92078 | 760-213-0427